FREQUENTLY ASKED QUESTIONS
When should I book a bounce house, game or movie screen for my event?
In peak warm weather season, we recommend booking your rental at least 3-4 weeks in advance.
Are the bounce houses clean?
Yes. All our units are thoroughly cleaned and disinfected between each use. It is as important to us as it is to you that your guests enjoy a clean, well-kept, sanitary play space.
Are you doing anything to protect against COVID-19?
Yes. We are taking extra measures to ensure our clients, their guests and our staff team are protected. Most cleaning products disinfect upon use but the protection stops there. When microbes are reintroduced, which could be within minutes, these microbes remain. We use a special product that kills germs and viruses on contact AND that creates a protective lasting barrier. When new microbes are introduced to a surface protected by the product we use, they essentially are decomissioned and rendered inactive. You will see KidZone team members taking extra steps to disinfect rental items once they deliver and set them up and prior to taking them down at event sites. You can trust KidZone to deliver safe, clean fun.
Is KidZone Kansas City in compliance with the Kansas Amusement Ride Act?
Yes. The Kansas Amusement Ride Act was enacted on July 1, 2017. In accordance with the law, all inflatable providers must register with the state Department of Labor and undergo a rigorous inspection by a qualified inspector. KidZone Kansas City has completed the Amusement Ride Act process, is in compliance and has received permits for all of their amusement rides that qualify under the Kansas Amusement Ride Act.
Can I pick up the bounce house or other inflatable and set it up myself?
No. We have skilled delivery and set up personnel who set inflatables up and firmly secure them on a flat, safe area. KidZone Kansas City inflatables are commercial grade and weigh between 150lbs and 600lbs each, making moving and transporting them difficult for customers. At the end of your event, our staff will inspect, deflate and remove the inflatable.
How long can I keep the bounce house and other rentals?
Bounce houses and other inflatable rentals are 4-6 hours in duration. Additional hours may be added for a fee upon approval by KidZone Kansas City staff.
How late in the evening may I keep a bounce house ?
For the safety of all event goers, the pickup of rental equipment that is set up outdoors starts just before dark. If you do need the equipment picked up before a certain time, please advise the customer service representative at time you make your reservation. If severe weather is expected in the evening we may call you about early pickup. If we anticipate that the unit will not be safe in the late evening, we reserve the right to deny such rentals.
How do I pay for my bounce house, interactive inflatable, movie screen and other rental items?
One half of the rental payment is due upon booking. The balance due is payable upon delivery and set-up. Large events may require payment in full 7 days prior to the event date. Cash, credit card and PayPal are accepted.
Can I cancel my rental?
Funds deposited are non-refundable. You will be able to apply deposited funds to a future event to occur within three months of the original scheduled date.
What is the policy in case of rain or high winds?
For your safety and the safety of your guests, we will not set up an inflatable in moderate to heavy rain or winds of 20 mph or higher. If the weather looks like it will be unsafe prior to delivery, we will call you and discuss whether we should cancel or postpone the rental or reschedule your event. If we set up the unit and the weather later turns inclement (rain or high winds), we will be in touch with you to ensure you have turned off all blowers and we will pick up rented items as soon as it is possible. In the event that we do set up and the weather turns inclemant, no refund will be given.
What extra steps has KidZone taken to ensure safe & clean inflatable fun?
Safety is our number one priority. KidZone lead staff have completed advanced certification in inflatable set up and operation by the Safe Inflatable Operators Training Organziation (SIOTO). SIOTO training is the gold standard for safe inflatables. SIOTO training is not required by the State of Kansas but is an additional step towards insuring safe inflatable fun that KidZone Kansas City has taken on behalf of our valued clients.
What do we do if the inflatable is set up and it begins to rain?
Unplug the blower and move it out of the rain while you let the inflatable deflate. Once rain stops, plug the blower back in and wipe down any wet surfaces to avoid slipping. The vinyl gets very slippery when wet. The kids may resume play if the vinyl is no longer wet and slippery.
Is KidZone Kansas City insured?
Yes. KidZone Kansas City has a comprehensive insurance policy in place specifically for inflatables. A certificate of insurance is supplied upon request.
How much room do I need to have a bounce house?
Generally, the bounce house has to have 2 feet of clearance on each side and be clear of trees. Bounce house dimensions are noted in the bounce house descriptions on the reservations page.
Can a bounce house be set up indoors or in my house?
Yes and no… KidZone Kansas City is accustomed to setting up indoors in local church or school gyms and recreational centers. Most houses do not have the ceiling clearance to place our inflatables indoors. Dimensions of each of our inflatable atractions are noted in the product page descriptions. Sandbag anchoring is used for indoor set ups to secure inflatables in place. An additional sandbag anchoring surcharge applies to all indoor inflatable set ups.
When it is very hot outside, is it still all right to have children play inside a bounce house?
The bounce areas are shaded with “roofs’ and don’t generally get warmer than the actual air temperature. It’s always a good idea to have all jumpers take occasional water breaks on especially warm days.
Can an inflatable be set up on pavement?
Yes. Please let us know when making your reservation so we can bring along our sandbag anchoring system and extra tarps. Extra fees apply when sandbag anchoring is used in lieu of stake anchoring.
Can a bounce house be set up in a park?
Most often, yes. Please check with the park you are considering for your event to ensure they allow the party rental equipment you are considering, like bounce house attractions. Also check on whether there is electricity available at the park and if you will be able to pull from the power for your event. Each inflatable needs a dedicated electrical current. You may rent generators from KidZone KC if you need to power your event. Please note that KidZone KC assesses a $50-$75 fee for all park-based set ups.
What are my responsibilities as the renter of a bounce house?
It is the renter’s responsibility to identify and assign a responsible adult to supervise children in play. All rentals will be inspected prior to removal from your event. It is expected that rented units will be in the same undamaged, excellent condition as when it was delivered and set up.
Do I need an attendant?
There should ALWAYS be someone actively supervising any bounce house or inflatable equipment. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. All KidZone clients receive a safety trainiing email prior to their event as well as safety instructions upon event set up. KidZone Kansas City can provide fully trained inflatable attendants for an hourly fee.
Can water be placed or sprayed on a bounce house or other inflatable?
No. Most inflatables are not made for water play. It is not safe to play on them when they are wet and it does damage to the inflatable. The only exception to this is our water slides. If water is placed on any unit other than our water slide, a fee of at least $100.00 will be charged. This covers the cost of cleaning and drying the unit and may cover the rental fee due to any missed rentals. In the event of rain, unplug blower, remove or cover blower from rain and let the inflatable deflate.
How are KidZone staff trained to set up inflatable rental equipment?
All KidZone KC staff participate in a rigorous training protocol on an annual basis. Training begins in the KidZone “classroom” where general instructions for set up and safety are relayed. Staff are then supervised as they practice setting up inflatables on site at our warehouse. Staff then shadow senior KidZone team members out in the field. All KidZone KC staff follow manufacturer guidelines for set up and operation of inflatble equipment. In case you are curious, manufacturer guidelines for our units are saved in a digital file folder accessible by clicking HERE.
• Only compatible age groups and size shall play on the unit at the same time (e.g., rotate younger and older age groups in and out of the inflatable).
• All participants MUST REMOVE SHOES and EYE WEAR before playing in the inflatable unit.
• To avoid neck and back injuries, FLIPS ARE NOT ALLOWED. CHILDREN’S SAFETY DEPENDS UPON YOU; ADULT SUPERVISION ABSOLUTELY IS REQUIRED AS THE LESSEE OF THE INFLATABLE/WATERSLIDE UNIT. THE SAFETY OF ALL INFLATABLE PARTICIPANTS IS YOUR RESPONSIBILITY.
• Absolutely no “Silly String”, gum, candy, food or other sticky substances are allowed in our inflatable units. If upon pick up, such cleaning is required, a minimum of $50.00 cleaning fee shall be automatically imposed. If the unit is damaged then the lessee is responsible for all damage.
• The inflatable equipment is not to be moved from the place where it was installed. Our delivery personnel will determine the best and safest space for unit placement. CAUTION: Keep the all units on a flat surface and away from swimming pools and power lines.